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1405 132nd Ave NE # 9
Bellevue, WA 98005-2258

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. How do I go about getting an estimate from you?

    Well, since you are here, we would suggest you use our online estimate request form.Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, would be to call and talk with one of our customer service representatives.

  3. How long does it take for you to complete my order?

    Most projects take 5-7 days for completion. Depending on the complexity of your project, however, more time may be added.

  4. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  5. Tips on file setup and collection of print ready files

    Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your print order.
    • Enclose all screen fonts and printer fonts
    • Include all placed images
    • Make sure your files are set with proper bleed, trim and safety areas.
    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
    TRIM: This is the guideline where the card will be cut
    SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.

  6. Tips on how to save your design files

    If you wish to submit a print ready pdf we recommend using these settings for pdf creation.
    a3 Pdf Settings

    However if you aren't comfortable installing Acrobat job options or don't use Adobe products using "PDF/X-1a" or "Press Quality" is your best option.

    Below are some tips for most standard design applications
    on how to make your files print ready and hopefully error free...

    ADOBE CC 2015 and earlier
    • Export a PDF using either the PDF/X-1A 2001 or our a3 settings
    Send the file to us!

    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS
    Send the file to us!

    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF
    Send the file to us!

    • Embed all Images
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and Binary
    Send the file to us!

    If you have the full version of Adobe Acrobat Professional please follow the steps below:
    • Under File, Print, select Adobe PDF
    • Under Properties select Press Quality
    • Make sure to deselect - Do Not send fonts to "Adobe PDF" - We want the fonts to be embedded.
    • Click on Ok to save your PDF
    Send the file to us!

    If you do not have Adobe Acrobat Professional installed:
    • For Publisher 2002 Go to File, down to Pack and Go, Select "Take to a commercial printing service"
    The wizard walks through these steps:
    • Select a location to package your files (desktop recommended)
    • Select all boxes in the next window - Embed True Type fonts, Include Linked Graphics, Create links for embedded graphics (although it is best to always link to graphical elements, Publisher can (by default) embed photos or graphics that are not part of the Microsoft application bundle and if your photo was embedded and then linked to from the "Pack and Go" options available in Publisher, the graphic will be down sampled and may not print correctly). Always include native links when possible.
    • The last step in the "Pack and GO" is that Publisher makes a .exe file that you will need to compress using a file compression tool.
    Compress the file
    Send the file to us!

  7. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. You can download our PDF settings here a3 Pdf Settings or use either "PDFX-1a" or "Press Quality" presets.

  8. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed at our facility or delivered to you in person.

    On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

  9. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  10. Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area of our website.

  11. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.